Returns & Warranty Center

We want you to love your purchase! If for any reason you're not completely satisfied, you can easily start a return or submit a warranty claim here.

Enter Your Order Information: Provide your order number and email address.
Enter the SKU / Part Number + Product Name: Tell us which item you’re returning or claiming under warranty.
Choose Your Reason: Let us know what went wrong or what you need help with.
Complete the Process: Submit the form and follow the instructions we send by email.

Returns: Items must be returned within 30 days of purchase in original condition and packaging.
Warranty Claims: Available for defects within the product’s warranty period. Include a clear description of the issue.
Return Shipping: Customers cover return shipping unless it’s a product defect or our shipping error.
Processing Time: Returns and warranty claims are typically processed within 5–7 business days after we receive your item.
Contact Us: Need help? Email support@vetroo.com.

Return or Warranty Claim Form

Request Type *

Order Number *

Full Name *

Email Address *

Phone (optional)

Purchase Date (optional)

Where did you purchase? *

SKU / Part Number + Product Name *

Serial Number (optional)

Reason *

Additional Details

Tip: include serial numbers, error messages, or photo links for faster handling.

Thanks — your request was sent. We’ll follow up by email within 1–3 business days.

Please complete all required fields.