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We want you to love your purchase! If for any reason you're not completely satisfied, you can easily return your item or initiate a warranty claim through our Returns Center.

To Start a Return or Warranty Claim:


  • Enter Your Order Information: Provide your order number and email address.
  • Enter the SKU or Part Number: Input the SKU or part number of the item you wish to return or claim under warranty.
  • Choose Your Reason: Let us know why you’re returning the item or claiming a warranty.
  • Complete the Process: Follow the instructions to finalize your return or warranty claim.

  • What You Need to Know:


  • Returns: Items must be returned within 30 days of purchase in their original condition and packaging.
  • Warranty Claims: Warranty claims can be made for defects within the product warranty period. Please include a detailed description of the issue.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error.
  • Processing Time: Returns and warranty claims are typically processed within 5-7 business days after receiving your item.
  • Contact Us: Need help? Contact our support team at support@vetroo.com.

  • Return or Warranty Claim Form

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