Processing Time:

Orders are processed within 1-2 business days (excluding weekends and holidays). Any delays will be promptly communicated via email.

Shipping Time and Restrictions:

Standard shipping typically takes 5-7 business days within the contiguous U.S. We do not ship to P.O. boxes, APO/FPO addresses, or outside the 48 contiguous states, including Hawaii, Alaska, and U.S. territories.

Tracking:

A tracking number will be provided via email once your order ships.

Refunds and Returns:

Returns are accepted within 30 days of receipt for items in their original condition and packaging. Refunds will be processed to the original payment method within 5-7 business days after the returned item is received and inspected. To initiate a return, contact support@vetroo.com.

Lost or Damaged Items:

Please report any lost or damaged items within 7 days of delivery for resolution.

Contact Us:

For inquiries, email support@vetroo.com.