At Vetroo, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to help. Our Return and Refund Policy is designed to be simple, transparent, and customer-friendly.

Eligibility for Returns:

Items can be returned within 30 days of the delivery date.

Products must be in their original condition, unused, and with all original packaging and tags intact.

Certain items may be non-returnable, such as customized products or clearance items. Please refer to the specific product page for details.

How to Initiate a Return:

Online Returns: Visit our Returns Center and complete the online return form. Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.

Customer Support: Contact our customer support team at support@vetroo.com or call us at (123) 456-7890 for assistance.

Refund Options:

Refunds will be processed to the original payment method (credit card, PayPal, etc.) within 5-7 business days after we receive and inspect the returned item.

Alternatively, choose store credit for faster processing and receive a 10% bonus on the value of your return as our way of saying thank you.

Return Shipping:

For returns due to a product defect or shipping error, we will provide a prepaid return shipping label.

For all other returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure we receive your returned item.

Exchanges:

We offer free exchanges for products of equal or lesser value. To exchange an item, please contact our customer support team. We will ship the new item once we receive and process the original item.

Additional Considerations:

Processing Time: Allow 5-7 business days for us to process your return or exchange after we receive your item.

Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately with your order number and a photo of the damaged item.

Non-Returnable Items: Customized products, digital downloads, and clearance items are not eligible for return or exchange unless defective.

Return and Refund Policy Changes:

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information:

For any questions or concerns about our Return and Refund Policy, please contact us at:

Email: support@vetroo.com

Business Hours: Monday to Friday, 9 AM - 5 PM (EST)

Thank you for shopping with Vetroo. We appreciate your business and strive to provide you with the best possible customer service.